Operational Intelligence Podcast Episode 6 – OEM Procedures Can’t Be Optional: How to Write the Law – Peyton Bell- Bell Autobody

Operational Intelligence Podcast Episode 6 – OEM Procedures Can’t Be Optional: How to Write the Law – Peyton Bell- Bell Autobody

In This Episode Collision repair is getting cornered into a bad choice: fight every line item and lose time, eat the gap and lose money, or compromise the repair and inherit the liability. Owners already know the pressure points. The part gets downgraded. The procedure gets labeled “not necessary.” The scan or reprogramming gets denied. [...]

February 6, 2026

theherogroup

Operational Intelligence Podcast Episodes

Operational Intelligence Podcast Episode 7 – Commercial Truck Estimating That Actually Gets Paid – Dean Hancock – Hero Group

Operational Intelligence Podcast Episode 7 – Commercial Truck Estimating That Actually Gets Paid – Dean Hancock – Hero Group

In This Episode Commercial Truck Estimating Is a Different Game Most collision shop owners assume trucks are just bigger cars. They’re not. In the heavy-duty world, OEM procedures are harder to access, trucks are custom ordered, fleets are often self-insured, and cycle time directly impacts revenue. If the truck is not rolling, it is not [...]

February 6, 2026

theherogroup

Operational Intelligence Podcast Episodes

Operational Intelligence Podcast Episode 5 – Transparency and Team Building- Ted Culbertson- Top Gun Auto Body

Operational Intelligence Podcast Episode 5 – Transparency and Team Building- Ted Culbertson- Top Gun Auto Body

OUR VALUES Episode 5 – Operational Intelligence X Games athlete turned high-production collision shop owner sounds like a movie, but Ted Culbertson actually made that jump. And what’s more important than the backstory is what he brought with him: a clear philosophy around trust. Not trust as a soft concept. Trust as an operating system. [...]

January 15, 2026

theherogroup

Operational Intelligence Podcast Episodes

Operational Intelligence Podcast Episode 3 – Close Ratios- Shane Orlando- Orlando Autobody

Operational Intelligence Podcast Episode 3 – Close Ratios- Shane Orlando- Orlando Autobody

OUR VALUES How Orlando Auto Body Tracks Closing Ratios to Stop Revenue Leaks (And Why “I Think We’re Around 80%” Is Costing Shops More Than They Realize)Episode 3 – Operational Intelligence Most collision shops can tell you their car count in seconds.Ask about their closing ratio, and the answers get fuzzy—guesses, optimism, and gut feel. [...]

December 24, 2025

theherogroup

Operational Intelligence Podcast Episodes

Operational Intelligence Podcast Episode 2 – Culture- Brian Davies- Bodyworks Plus

Operational Intelligence Podcast Episode 2 – Culture- Brian Davies- Bodyworks Plus

OUR VALUES How BodyWorks Plus Built One of the Strongest Shop Cultures in the Industry (And What Every Owner Can Learn From It)** Episode 2 – Operational Intelligence Most collision shops talk about “culture,” but very few can actually show what it looks like in action. BodyWorks Plus in Charlotte, North Carolina is one of [...]

December 1, 2025

theherogroup

Operational Intelligence Podcast Episodes, Uncategorized

Operational Intelligence Podcast Episode 1 – The Why

Operational Intelligence Podcast Episode 1 – The Why

Why the Collision Industry Needs One More Podcast (And Why This One Is Different)** Episode 1 – Operational Intelligence The collision repair industry doesn’t exactly have a shortage of podcasts. We’ve got shows about insurance, OEM procedures, ADAS, estimating, leadership, and more. The problem isn’t a lack of voices — it’s a lack of operational [...]

November 29, 2025

theherogroup

Operational Intelligence Podcast Episodes, Uncategorized

Episode 3- Google Reviews Analysis Machine

Episode 3- Google Reviews Analysis Machine

Episode - 6 Google Reviews Analysis Machine   Why watch this episode     This episode of Hero Group AI Labs shows you how to use an AI-powered Profit Leak Analyzer to scan your shop’s P&L, identify hidden expenses that are growing faster than sales, and spot where profit is quietly leaking out of the [...]

November 5, 2025

theherogroup

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