How to build a custom Google review handout that boosts sales – Episode 14
Today I help you build a custom handout to get better reviews from your customers that actually have been proven to increase sales at your body shop.
Author Archive
Custom Reviews Responder GPT- Episode 11
This is Part 1 of a two-part AI Labs build where Tom creates the Collision Shop Hiring Filter Machine, a prompt that generates a complete interview kit for any body shop role. You’ll define your shop culture and the position you’re hiring for, then the machine produces role-specific interview questions with red flags and follow-ups, a weighted scorecard to compare candidates objectively, a reference check script, and a quick behavioral fit snapshot after you paste in the candidate’s answers.
Part 2 is the 90-Day New Hire Success Machine, where we build a simple onboarding plan with clear goals, day 30/60/90 milestones, and a coaching cadence to turn that hire into a productive team member without creating more stress.
Operational Intelligence Podcast Episode 6 – OEM Procedures Can’t Be Optional: How to Write the Law – Peyton Bell- Bell Autobody
In This Episode Collision repair is getting cornered into a bad choice: fight every line item and lose time, eat the gap and lose money, or compromise the repair and inherit the liability. Owners already know the pressure points. The part gets downgraded. The procedure gets labeled “not necessary.” The scan or reprogramming gets denied. [...]
Operational Intelligence Podcast Episode 5 – Transparency and Team Building- Ted Culbertson- Top Gun Auto Body
OUR VALUES Episode 5 – Operational Intelligence X Games athlete turned high-production collision shop owner sounds like a movie, but Ted Culbertson actually made that jump. And what’s more important than the backstory is what he brought with him: a clear philosophy around trust. Not trust as a soft concept. Trust as an operating system. [...]
Operational Intelligence Podcast Episode 3 – Close Ratios- Shane Orlando- Orlando Autobody
OUR VALUES How Orlando Auto Body Tracks Closing Ratios to Stop Revenue Leaks (And Why “I Think We’re Around 80%” Is Costing Shops More Than They Realize)Episode 3 – Operational Intelligence Most collision shops can tell you their car count in seconds.Ask about their closing ratio, and the answers get fuzzy—guesses, optimism, and gut feel. [...]
Body Shop Competitor Analysis Daily Task How To – Episode 13
This is Part 1 of a two-part AI Labs build where Tom creates the Collision Shop Hiring Filter Machine, a prompt that generates a complete interview kit for any body shop role. You’ll define your shop culture and the position you’re hiring for, then the machine produces role-specific interview questions with red flags and follow-ups, a weighted scorecard to compare candidates objectively, a reference check script, and a quick behavioral fit snapshot after you paste in the candidate’s answers.
Part 2 is the 90-Day New Hire Success Machine, where we build a simple onboarding plan with clear goals, day 30/60/90 milestones, and a coaching cadence to turn that hire into a productive team member without creating more stress.
Operational Intelligence Podcast Episode 7 – Commercial Truck Estimating That Actually Gets Paid – Dean Hancock – Hero Group
In This Episode Commercial Truck Estimating Is a Different Game Most collision shop owners assume trucks are just bigger cars. They’re not. In the heavy-duty world, OEM procedures are harder to access, trucks are custom ordered, fleets are often self-insured, and cycle time directly impacts revenue. If the truck is not rolling, it is not [...]
Body Shop new hire 90 day onboarding plan Machine – Episode 9
This is Part 1 of a two-part AI Labs build where Tom creates the Collision Shop Hiring Filter Machine, a prompt that generates a complete interview kit for any body shop role. You’ll define your shop culture and the position you’re hiring for, then the machine produces role-specific interview questions with red flags and follow-ups, a weighted scorecard to compare candidates objectively, a reference check script, and a quick behavioral fit snapshot after you paste in the candidate’s answers.
Part 2 is the 90-Day New Hire Success Machine, where we build a simple onboarding plan with clear goals, day 30/60/90 milestones, and a coaching cadence to turn that hire into a productive team member without creating more stress.
Operational Intelligence Podcast Episode 4 – Beating Big Chains In a Small Town- John Brown- Red Rock Collision
OUR VALUES Episode 4 – Operational Intelligence Late 2025, a lot of shop owners are walking into 2026 with one question on their mind: how do I get more cars in the door? In Episode 4 of the Operational Intelligence Podcast, I sit down with John Brown of Red Rock Collision in Cottonwood, Arizona, the [...]
Operational Intelligence Podcast Episode 2 – Culture- Brian Davies- Bodyworks Plus
OUR VALUES How BodyWorks Plus Built One of the Strongest Shop Cultures in the Industry (And What Every Owner Can Learn From It)** Episode 2 – Operational Intelligence Most collision shops talk about “culture,” but very few can actually show what it looks like in action. BodyWorks Plus in Charlotte, North Carolina is one of [...]