Archive for the ‘Operational Intelligence Podcast Episodes’ Category

In This Episode Collision repair is getting cornered into a bad choice: fight every line item and lose time, eat the gap and lose money, or compromise the repair and inherit the liability. Owners already know the pressure points. The part gets downgraded. The procedure gets labeled “not necessary.” The scan or reprogramming gets denied. [...]

OUR VALUES Episode 5 – Operational Intelligence X Games athlete turned high-production collision shop owner sounds like a movie, but Ted Culbertson actually made that jump. And what’s more important than the backstory is what he brought with him: a clear philosophy around trust. Not trust as a soft concept. Trust as an operating system. [...]

OUR VALUES How BodyWorks Plus Built One of the Strongest Shop Cultures in the Industry (And What Every Owner Can Learn From It)** Episode 2 – Operational Intelligence Most collision shops talk about “culture,” but very few can actually show what it looks like in action. BodyWorks Plus in Charlotte, North Carolina is one of [...]

In This Episode Commercial Truck Estimating Is a Different Game Most collision shop owners assume trucks are just bigger cars. They’re not. In the heavy-duty world, OEM procedures are harder to access, trucks are custom ordered, fleets are often self-insured, and cycle time directly impacts revenue. If the truck is not rolling, it is not [...]

OUR VALUES Episode 4 – Operational Intelligence Late 2025, a lot of shop owners are walking into 2026 with one question on their mind: how do I get more cars in the door? In Episode 4 of the Operational Intelligence Podcast, I sit down with John Brown of Red Rock Collision in Cottonwood, Arizona, the [...]

OUR VALUES How Orlando Auto Body Tracks Closing Ratios to Stop Revenue Leaks (And Why “I Think We’re Around 80%” Is Costing Shops More Than They Realize)Episode 3 – Operational Intelligence Most collision shops can tell you their car count in seconds.Ask about their closing ratio, and the answers get fuzzy—guesses, optimism, and gut feel. [...]

Why the Collision Industry Needs One More Podcast (And Why This One Is Different)** Episode 1 – Operational Intelligence The collision repair industry doesn’t exactly have a shortage of podcasts. We’ve got shows about insurance, OEM procedures, ADAS, estimating, leadership, and more. The problem isn’t a lack of voices — it’s a lack of operational [...]