Legal
Effective Date: September 16, 2026
These Terms of Use ("Terms") govern access to and use of the websites located at herogroup.ai, reclaimr.ai, and truckhero.ai, together with any related landing pages, microsites, event pages, lead capture pages, downloadable resource pages, waitlists, forms, chat features, calculators, customer portals, file upload tools, SMS or email follow-up workflows initiated through the websites, and other online properties that link to these Terms (collectively, the "Sites"). These Terms are entered into by and between the user of the Sites and Hero Group LLC ("Company"), acting on behalf of itself and its affiliated brands, subsidiaries, and related entities, including Reclaimr LLC and Truck Hero LLC.
By accessing, browsing, or using any of the Sites, the user acknowledges and agrees to be bound by these Terms. If the user does not agree to these Terms, the user must not access or use the Sites.
These Terms apply only to the Sites and related website interactions. Separate agreements, terms, order forms, service terms, product terms, privacy policies, or other contractual documents may apply to the Company's products, software, platforms, or services. In the event of a conflict between these Terms and any separate product or service agreement, the separate product or service agreement shall control with respect to that product or service.
The Sites are intended for business, commercial, and informational use by individuals who are at least eighteen years of age and are legally capable of entering into binding agreements. By using the Sites, the user represents and warrants that these requirements are satisfied.
Subject to these Terms, the Company grants the user a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Sites solely for lawful internal business, evaluation, and informational purposes. No other rights are granted.
The Sites, and all text, content, designs, graphics, images, logos, trademarks, service marks, trade names, software, code, interfaces, audio, video, downloads, compilations, arrangements, and other materials made available through the Sites, together with the selection, coordination, and arrangement thereof, are owned by or licensed to the Company and are protected by applicable intellectual property, unfair competition, and other laws.
Except for the limited right to access and use the Sites expressly set forth in these Terms, no right, title, or interest in or to the Sites or any content made available through the Sites is transferred to any user. The Company reserves all rights not expressly granted in these Terms.
The user may not use the Sites in any manner that is unlawful, fraudulent, infringing, harmful, misleading, or otherwise inconsistent with these Terms. Without limitation, the user may not copy, reproduce, modify, distribute, republish, display, transmit, create derivative works from, scrape, data mine, frame, mirror, harvest, or exploit the Sites or any content from the Sites for commercial purposes without the Company's prior written consent. The user may not interfere with or disrupt the operation, security, or integrity of the Sites; attempt to gain unauthorized access to any portion of the Sites or related systems; introduce malicious code; impersonate any person or entity; submit false or misleading information; use the Sites to violate the rights of others; or use the Sites or content from the Sites to train, fine-tune, or improve any third-party artificial intelligence or machine learning model without the Company's prior written consent.
Submission of a form, request for information, participation in a waitlist, attendance at an event, use of a calculator or tool, engagement with a chatbot, or other interaction through the Sites does not by itself create a customer relationship, service relationship, fiduciary relationship, partnership, joint venture, agency relationship, or other binding business relationship between the user and the Company. No obligation to provide products, services, access, pricing, support, or follow-up arises unless and until the parties enter into a separate written agreement approved by the Company.
The Company may use information submitted through the Sites to respond to an inquiry, provide requested information, follow up regarding the inquiry, and contact the user regarding related offerings, subject to applicable law and the Company's Privacy Policy.
If the Sites now or in the future permit the submission of messages, files, documents, images, comments, data, or other materials, the user represents and warrants that the user has all rights necessary to submit such materials and that the submission, processing, storage, use, and transmission of such materials by the Company in connection with the Sites will not violate any law or infringe any third-party right.
The Company does not assume any obligation to treat materials submitted through the Sites as confidential unless expressly required under a separate written agreement. Users should not submit sensitive, confidential, proprietary, medical, health, payment card, regulated, or legally restricted information through public-facing website forms or tools unless specifically requested by the Company and covered by an appropriate written agreement.
The Company may remove, reject, or disable access to submitted materials at any time and for any reason.
The Sites may include or later include features such as chatbots, conversational assistants, file uploads, downloadable tools, calculators, portals, event registration functionality, automated email or SMS workflows, and other interactive or automated features. The Company may add, remove, suspend, modify, or discontinue any Site feature at any time, with or without notice.
Any output, response, estimate, recommendation, score, summary, calculation, generated content, or other information produced by or through any calculator, chatbot, AI-assisted feature, upload workflow, portal, or similar Site feature is provided solely for general informational purposes, may contain errors, omissions, or inaccuracies, and must not be relied upon as the sole basis for legal, regulatory, claims, financial, accounting, operational, repair, safety, insurance, business, or compliance decisions. Independent review and judgment remain required in all cases.
The Sites and all content made available through the Sites are provided for general informational, marketing, and business development purposes only. Content on the Sites does not constitute legal advice, accounting advice, tax advice, insurance advice, claims advice, repair advice, safety advice, regulatory advice, or other professional advice, and no user should act or refrain from acting based solely on content appearing on the Sites.
With respect to Reclaimr, Truck Hero, and related offerings, statements on the Sites are intended to describe the Company's products, ideas, positioning, and capabilities in general terms. Nothing on the Sites constitutes a guarantee of insurer payment, reimbursement, supplement approval, estimate acceptance, claim outcome, repair result, legal compliance, business performance, or financial result.
The Sites may contain links to third-party websites, platforms, scheduling tools, embedded content, social media pages, applications, vendors, or services. Such third-party resources are provided solely for convenience. The Company does not control and is not responsible for the content, policies, functionality, availability, accuracy, or practices of any third-party website or service. Access to and use of third-party resources is at the user's own risk and subject to the terms and policies of the applicable third party.
Use of the Sites is also subject to the Company's Privacy Policy, as updated from time to time. By using the Sites, the user acknowledges that personal information may be collected, used, and disclosed in accordance with the Privacy Policy.
THE SITES AND ALL CONTENT, FEATURES, TOOLS, FUNCTIONALITY, AND MATERIALS MADE AVAILABLE THROUGH THE SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, QUIET ENJOYMENT, AND FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE.
WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT THE SITES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITES OR ANY CONTENT OR FEATURE WILL BE ACCURATE, COMPLETE, CURRENT, OR RELIABLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS AFFILIATES, SUBSIDIARIES, RELATED ENTITIES, OFFICERS, DIRECTORS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SITES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE COMPANY AND ITS AFFILIATES, SUBSIDIARIES, RELATED ENTITIES, OFFICERS, DIRECTORS, MANAGERS, MEMBERS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SITES OR THESE TERMS SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).
THE FOREGOING LIMITATIONS APPLY WHETHER THE CLAIM IS BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY.
The user agrees to defend, indemnify, and hold harmless the Company and its affiliates, subsidiaries, related entities, officers, directors, managers, members, employees, agents, contractors, licensors, and service providers from and against any and all claims, demands, actions, proceedings, damages, judgments, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to the user's access to or use of the Sites, submitted materials, violation of these Terms, violation of applicable law, or infringement or misappropriation of any third-party right.
The Company may suspend, restrict, block, or terminate access to all or any portion of the Sites at any time, with or without notice, for any reason or no reason, including where the Company believes a user has violated these Terms, created risk or possible legal exposure, interfered with the Sites, or engaged in unlawful, abusive, or inappropriate conduct. The Company may also modify, discontinue, or remove any Site or Site feature at any time without liability.
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY FINAL AND BINDING INDIVIDUAL ARBITRATION AND INCLUDES A WAIVER OF CLASS ACTION AND JURY TRIAL RIGHTS.
Any dispute, claim, or controversy arising out of or relating to the Sites or these Terms, including the formation, interpretation, breach, termination, enforcement, or validity thereof, shall be resolved by final and binding arbitration administered by the American Arbitration Association in accordance with its applicable commercial arbitration rules, except that either party may seek temporary, preliminary, or permanent injunctive relief in a court of competent jurisdiction to protect intellectual property, confidential information, or other rights pending completion of arbitration.
The arbitration shall be conducted on an individual basis only and not in a class, consolidated, collective, representative, or private attorney general capacity. The user and the Company each waive any right to a trial by jury and any right to participate in a class action, class arbitration, collective action, representative action, or other multi-party proceeding. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, except that a court of competent jurisdiction shall determine the enforceability of the class action waiver.
Unless otherwise required by applicable law or agreed by the parties, the seat of arbitration shall be Travis County, Texas, and the arbitration shall be conducted in English. Judgment on the arbitration award may be entered in any court having jurisdiction.
Before initiating any arbitration or legal proceeding, you and the Company agree to first attempt to negotiate any dispute informally for at least thirty (30) days. To begin this process, you must send a written "Notice of Dispute" to the Company via certified mail at:
Hero Group LLC Attn: Notice of Dispute
Hero Group LLC
5900 Balcones Drive STE T
Austin, TX 78731
The Notice of Dispute must describe the nature and basis of the claim and the specific relief sought. If the dispute is not resolved within the 30-day period, either party may then proceed to individual arbitration.
These Terms and any dispute arising out of or relating to the Sites or these Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of laws principles, except to the extent federal law, including the Federal Arbitration Act, governs the arbitration provisions.
The user may not access or use the Sites in violation of applicable export control, economic sanctions, or trade laws and regulations. By using the Sites, the user represents and warrants that the user is not located in, organized under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive sanctions that would prohibit such use, and is not identified on any applicable government list of prohibited or restricted parties.
Hero Group LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards, aiming to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
If you are having difficulty viewing or navigating the content on our Sites, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at [email protected] with “Website Accessibility” in the subject line. Please provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.
The Company may update or modify these Terms at any time in its discretion. Updated Terms will become effective when posted on the applicable Site unless a different effective date is stated. Continued use of the Sites after updated Terms are posted constitutes acceptance of the revised Terms.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The failure of the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. These Terms constitute the entire agreement between the user and the Company with respect to the Sites and supersede all prior or contemporaneous understandings relating to the Sites. The user may not assign or transfer any rights or obligations under these Terms without the Company's prior written consent. The Company may assign these Terms in connection with a merger, acquisition, corporate reorganization, asset sale, or by operation of law.
Questions regarding these Terms may be directed to [email protected].
